Dashboard showing key logistics metrics: 24 inbound shipments (-11%), 17,114 orders received (-4%), 10,648 shipments (-39%), 85 total orders fulfilled, $6.28 stuck orders (+5.45%), 5 delayed orders (+25%), and 3.27 average fulfillment SLA (+3.25%).
Customer Success & Account Managers

Client-ready QBRs. Fewer support tickets. Stronger client relationships.

From proactive operations to automated Quarterly Business Reviews, Octup helps you deliver real value that brands love.

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The Challenge

3PL operations are complex, and without unified data, you’re stuck trying to make decisions based on incomplete insights. Revenue is slipping through the cracks, and you need to identify areas for improvement and the best course of action.

The struggle is to stay on top of:

Issues like stuck orders, utilization spikes, slow pick paths, and inbound backlogs.
Answering “where’s my order?” questions before they become tickets.
Proving clear, data-backed value in the Quarterly Business Review.
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What Customer Success & Account Managers Get with Octup

Convenient Brand Portal

Reduce the number of support tickets you receive by giving brands a portal for live insights into their performance metrics.

Client-Ready Data

Automatically generate client-ready data: on-time percentages, late-order trends, throughput, inventory insights, cost-to-serve, and brand health.

Trust-Building QBRs

Provide real value in your Quarterly Business Reviews with transparent analytics that prove your efficiency and reliability.

Real-Time Visibility

Take a proactive approach to your clients’ success with data and insights on orders, SLAs, and inventory instantly.
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Dashboard showing an invoice breakdown with a circular chart totaling $96,848 and categorized costs like picking, storage, and discounts, along with a global map and invoice status list.

How Octup Fits in Your Workflow

Octup centralizes the information your clients care about: order accuracy, SLA performance, fulfillment speed, and billing transparency. With everything visible in one place, clients get answers to their questions without creating support tickets, and you show measurable progress in your client reviews.

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Strengthen your client relationships and retention with Octup.

Build trust, retain brands, and save time in the process.
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